Frequently Asked Questions

For best results, follow our three-step ritual:

1. Warm the Elixir: Shake well and warm between your palms or use the dropper applicator
2. Massage & Nourish: Apply to scalp with circular motions, working through the lengths
3. Let It Work: Leave for 1 hour to overnight, or until your next hair wash

Use 2-3 times per week for optimal results.

Most customers notice improved hair texture and shine within 2-3 weeks of consistent use. For hair growth and reduced hair fall, allow 6-8 weeks of regular application. Results may vary based on individual hair type and condition. Consistency is key to unlocking your hair's true potential.

Yes! Porcelain's Elixir is formulated to benefit all hair types — straight, wavy, curly, and coily. Whether you have fine, thick, dry, or oily hair, our botanical blend adapts to nourish and strengthen your unique hair profile. It's also safe for color-treated and chemically processed hair.

Absolutely! Porcelain's Elixir is 100% cruelty-free — we never test on animals. Our formula is also vegan-friendly, containing only plant-based botanical ingredients. We're committed to ethical beauty practices and sustainable sourcing.

Our $100 personalized consultation includes:

• One-on-one Zoom call with our hair care specialist
• Personalized hair analysis and goal setting
• Custom hair care routine tailored to your needs
• Before-and-after photo review
• Optional feature on our client success stories

Yes, we ship worldwide! International shipping typically takes 7-14 business days. Shipping rates are calculated at checkout based on your destination. Please note that international customers are responsible for any customs fees or import duties.

We offer a 30-day money-back guarantee on all unopened products. If you're not completely satisfied with your purchase, contact our support team to initiate a return. Opened products may be eligible for a partial refund on a case-by-case basis.